At Brock Rich, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward returns policy to ensure your peace of mind.

Eligibility for Returns:

• To be eligible for a return, items must be unused, in their original condition, and returned within [number of days] days from the date of purchase.
• Certain items such as personalized or custom-made products may not be eligible for return unless they are defective or damaged upon arrival.

How to Initiate a Return:

• To initiate a return, please contact our customer service team at [email address] within the specified return period.
• Our team will guide you through the return process and provide you with a return authorization number (RA#) if your return is approved.

Return Shipping:

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your items.

Refunds:

• Once your return is received and inspected, we will notify you of the status of your refund.
• If your return is approved, a refund will be issued to the original method of payment within [number of days] days.

Exchanges:

• If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange.

Exceptions:

• Certain items may not be eligible for return due to hygiene reasons or if they have been used or damaged by the customer.
• Gift cards and promotional items are non-refundable.

Contact Us:

• If you have any questions or concerns about our returns policy, please contact us at [info@borckrich.com].

By making a purchase on our website, you agree to adhere to our returns policy. We strive to make the returns process as smooth and hassle-free as possible for our valued customers.